Trouble Signing In

If you have trouble signing into the Member Area, and the response is that the system does not recognize either your username or your password, this may help.

If this is the first time signing into the Member Area.

To gain access to the Member Area you must register and claim your membership. All King County Master Gardeners are approved but must register first to gain access this the password protected areas of this site. To do this, select the Member Area tab on the top navigation bar. On the log in page, select the Register option. On the Registration page, add your preferred Username and other information and click the Register button at the bottom. Your registration request will be submitted and you will receive a confirmation email. If you have questions or problems at any point in this process, send an email to for help.

If your username is not correct.

Remember that your email address may not be your username. When your account is activated, the website system assigns you a username. Look through your emails to see if you can locate the username sent from ‘Master Gardener Foundation’ If you cannot find this email, send an email to for help.

Do not choose to reset your password until you have confirmed the username is correct. Contact the to get your correct username.

If you cannot remember your password.Trouble Signing In

Select the ‘Lost your password?’ link below the Log In box. A new password will be sent to the email address listed in your account profile. See the steps below to change your password or email.

To update your password or email.

Here are some steps to follow to update your password.

        1. Go to:
        2. Enter your username.
        3. Enter your password (remember this is case sensitive).
        4. Under your name at the top right side of this screen, select ‘Edit my profile’ in the dropdown menu.
        5. The page opens to your Profile page. Scroll down to change your password or email.
        6. Select the ‘Update Profile’ label at the bottom of the page to save your changes.

Click here to Ask Gardening Questions.

Help if you are having trouble signing in. Extension programs and employment are available to all
without discrimination. Evidence of noncompliance may
Website issues? Contact the Webmaster. be reported through your local Extension office.

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